AuroraLink (“AuroraLink,” “we,” “us,” or “our”) provides AI receptionist services, automated appointment booking, and customer communications. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our websites, forms, phone systems, messaging systems, and related services (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use the Services.
Last updated: February 2026
AuroraLink is an AI receptionist and customer communications service that may respond to inbound calls and messages, place outbound calls and messages where permitted, and schedule appointments on behalf of our business.
We may collect the following categories of information:
A. Information you provide
Contact information: name, phone number, email address, business name
Appointment information: requested date/time, service type, notes, preferences
Message content: SMS, chat messages, emails, and other content you send us
Any other information you choose to share during communications
B. Communications data (calls, recordings, transcripts)
Calls may be recorded and transcribed for quality assurance, training, and service improvement (where permitted by law and where notice is provided).
We may collect call/message metadata such as time, duration, caller ID, routing, delivery status, and outcomes (e.g., appointment booked).
C. Technical & usage data
When you use our websites or forms, we may collect:
IP address, browser type, device/OS, referring URLs
Pages viewed, time spent, clicks, and form interactions
Approximate location inferred from IP (not precise GPS)
D. Cookies & similar technologies
We may use cookies, pixels, web beacons, and similar technologies to:
Keep the website functioning and remember preferences
Measure traffic and performance (analytics)
Support marketing and conversion tracking
You can control cookies through your browser settings. If you disable cookies, parts of the website may not function properly.
We use information to:
Provide and operate the Services (respond to inquiries, schedule appointments, send confirmations/reminders, provide support)
Improve quality and performance (training, QA, analytics, AI performance improvements where permitted)
Communicate with you (service messages and, if you consent, marketing messages)
Maintain safety and security (prevent fraud/abuse, enforce policies, comply with legal requirements)
AuroraLink may send SMS messages to the number you provide for the following purposes:
Transactional/Service: appointment confirmations, reminders, service updates, account alerts, customer support responses
Marketing/Promotional: promotions and follow-ups only if you explicitly opt in
Message frequency: varies
Message & data rates: may apply
Opt-out: Reply STOP to unsubscribe from SMS.
Help: Reply HELP for assistance.
Consent rules:
Marketing SMS consent is not a condition of purchase.
If you opt out of marketing messages, you may still receive transactional/service messages that you requested (e.g., confirmations/reminders). If you want to stop all messages, contact us using the details in Section 9.
We may share information only as described below:
A. Service providers
We may share information with vendors who help us operate the Services, such as:
Phone/SMS delivery providers
CRM and customer support tools
Scheduling/calendar systems
Website hosting, analytics, and security providers
These providers may use information only to perform services for us and must safeguard it.
B. Legal, safety, and compliance
We may disclose information to comply with law or lawful requests, protect rights/safety, and investigate fraud or security issues.
C. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
Mobile Information Sharing Statement (Required):
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers solely to deliver messages and operate our Services (e.g., SMS/CRM providers).
We retain information as long as reasonably necessary to:
Provide the Services and maintain our relationship with you
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
Retention periods vary by data type (including call recordings/transcripts where applicable).
We use reasonable administrative, technical, and organizational safeguards (such as access controls and encryption where appropriate). However, no system is completely secure and we cannot guarantee absolute security.
You may request:
Access to, correction of, or deletion of personal information (subject to verification and legal requirements)
Changes to your communication preferences
You can also:
Opt out of marketing SMS by replying STOP
Control cookies via browser settings
We may retain certain information as required to comply with legal obligations, provide requested Services, or enforce agreements.
We use reasonable administrative, technical, and organizational safeguards to protect information (such as access controls and encryption where appropriate). However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our Services are not directed to children under 13 (or the minimum age required by applicable law), and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. If changes are material, we may provide additional notice as required by law.
If you have questions about this Privacy Policy or want to make a privacy request, contact:
• AuroraLink (DBA of Southern Breeze Holdings, LLC)
Email: [email protected]
• Phone: 813-921-7799